As part of the ICoCA’s oversight role, the Association provides support including tools and guidance on implementing the Code for improved performance of Member & Affiliate Companies.


Please find the following available tools and guidance.



Guidance on  Company Grievance Mechanisms - Code Paragraphs 66 to 68 


As Members of the Association, Companies commit to establishing fair and accessible grievance mechanisms that offer effective remedies. In order to assist Member & Affiliate Companies to fulfil their commitments under the Code, the Association drafted guidance in cooperation with the support of its Member & Affiliate Companies and experts.


  1. Manual: explains how to use the Guidance and offers a checklist linked to an Executive Summary;
  2. Interpretative Guidance: provides further information and explanation. It describes good practices in more detail and explains why and how they are linked to the requirements of the Code as well as other international standards and principles.



The Guidance is a ‘living document’. The Association expects to revise it in the future, in the light of Member & Affiliate Companies’ experience, developments in the industry and lessons learned from the Association’s own review and handling of complaints it receives. To that end, the Association welcomes feedback from Companies that implement company grievance mechanisms (CGM) and use this Guidance.


The Guidance on Company Grievance Mechanisms is also available in the following languages:


Français: 1) Manuel et 2) Guide d'interprétation

Español: 1) Manual y 2) Orientación interpretativa

Chinese: 1) Manual and 2) Interpretative Guidance


Guidelines for Private Security Providers on Preventing and Addressing Sexual Exploitation and Abuse - Code Paragraph 38



Sexual exploitation and abuse (SEA) has recently emerged as one of the most permeating issues for organisations operating in complex environments. The International Code of Conduct Association has therefore developed, in consultation with Members and other stakeholders, a set of Guidelines on Preventing and Addressing Sexual Exploitation and Abuse (‘PSEA Guidelines’ or ‘Guidelines’).



These Guidelines support ICoCA Member & Affiliate Companies in complying with Paragraph 38 of the International Code of Conduct (Sexual Exploitation and Abuse or Gender-Based Violence). They are intended to be a ‘living document’ and may be updated or expanded in the future.


The Guidelines are also available in FrenchSpanish, Chinese and Arabic.


A panel discussion on the Guidelines took place May 14, 2019. Read a summary of the discussion and watch a recording here