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Is your private security company complying with the Code?


In order to assess Member Company compliance with the Code, the ICoCA develops performance indicators to help you better track whether your company is complying with the Code. ICoCA also uses these indicators when assessing Member Company compliance with the Code and their commitment to continual improvement. They are not, however, an exhaustive compilation for every possible case and context.


What types of indicators are there?


  • Procedural: these measure the commitment of a company in implementing Code requirements and towards continual improvement.
  • Outcome: these measure the desired end state of an event, activity or outcome showing compliance with the Code.
  • Performance: these measure ongoing efforts of the company to transform its commitment into a desired outcome.


What areas of the Code do the indicators cover?


The Association has so far developed indicators on the following Code paragraphs:


  • Rules for the Use of Force
  • Apprehending Persons
  • Prohibition of Torture or Other Cruel
  • Inhuman or Degrading Treatment or Punishment
  • Sexual Exploitation and Abuse or Gender-based Violence
  • Selection and Vetting of Personnel
  • Training of Personnel, and
  • Company Grievance Procedures.

The Association expects to develop additional indicators based on its expanding operational footprint and further guidance tools developed in the future.


Who are these indicators useful for?


These indicators are helpful in guiding and assisting:


  • Companies, including:
    • Industry applicants, in assessing their level of readiness to apply for ICoCA Membership,
    • Transitional Members, in assessing their progress towards ICoCA Certification, and
    • ICoCA Certified Members, in assessing their efforts to continuously improve their performance.
  • Clients, in their due diligence efforts and in assessing areas of risk for their procurement decisions;
  • Civil Society Organisations, as a reference document when raising awareness among communities and working together with companies;
  • Governments, as a reference point when creating or updating regulations and policies;
  • Certification Bodies, in strengthening their understanding of specific Code requirements when certifying Member Companies to ICoCA recognised standards (PSC.1, ISO 18788, ISO 28007);
  • The ICoCA Secretariat, as important performance indicators in their ongoing monitoring process and in assessing Member Companies’ progress towards meeting the requirements of the Code, in conducting assessments of compliance concerns and of complaints submitted by third parties and personnel, and in evaluating whether a Company can be recommended for ICoCA Membership and Certification.


Is a Member Company expected to meet all these indicators?


In order to be considered compliant with the Code, a Member Company is not expected to be fully compliant with all these indicators when applying for ICoCA Membership or Certification. However, there is an understanding that each company will apply these metrics, and be evaluated against them as part of ICoCA’s monitoring process. While a number of indicators express basic compliance with Code principles, others might go beyond the explicit requirements of the Code, reflecting ICoCA’s commitment to promoting continual improvement by Member Companies and raising private security industry standards globally.


Is this list of indicators set in stone?


The list of indicators is a ‘living document’. The Association expects to revise and update the indicators in the future, in the light of future identified operational challenges and Member Companies’ shared experiences, as well as of industry developments and the Association’s field-based analysis.


Click here for the list of indicators.